Frequently Asked Questions

1) What payment methods are accepted?

Direct bank transfer, Visa and MasterCard’s.

2) How long would my delivery take?

This depends on your address.

For orders placed before 10 am on Weekdays –

- Colombo and suburbs- Within 48 hours
- Western province – 48 hours
- Out station – Between 1-5 working days

Orders placed over the weekend gets dispatched on Monday.

*Timings could be subjected to change during a launch due to the large volume of orders.
Our team has one goal, That is to get your order delivered to your door step as soon as possible.

3) Returns/Refunds/ Exchanges?

Please click the below article for all details on Returns and exchanges

https://incarnage.com/policies/refund-policy

4) How to Contact the store?

We are always here to help you, Simply  reach us on WhatsApp messaging or email us

WhatsApp message hotline - 0777 218627
Email – support@incarnage.com