Exchange & Returns Policy

We offer FREE returns and exchanges for domestic orders.

All items being returned or exchanged must meet the following conditions, or the return may be denied:

  • Items must be unwashed
  • Items must be unworn
  • Items must be in original packaging
  • Items with pilling may be subject to denial
  • Items with markings or stains will not be accepted
  • Items with strong odors (e.g. smoke, cologne, detergent) will not be accepted
  • Accessories such as jewelry, shoes, slides, caps, bottles, and bags cannot be returned or exchanged, for hygiene reasons
  • Bodysuits socks and other undergarments cannot be returned or exchanged, for hygiene reason

To Note:

  • Items discounted 15% or more are not eligible for return or exchange
  • This policy excludes normal wear and tear, and damage caused by misuse or accidents.
  • We reserve the right to deny returns or exchanges submitted after the applicable window has closed.

How to return your order:

  • Courier returns: Submit a return request at support.incarnage.com within 48 hours of receiving the product.
  • In-store returns: Bring the item to a store within 21 days of receiving the product. Store. staff will inspect the item and process the return only if all conditions are met.
  • Returns are not eligible for cash/card refunds - store credit will be issued upon inspection, provided all return conditions are met.

If your item meets the return conditions, store credit will be issued to the email address on your order (shipping costs excluded). Store credit is valid for one year from the date of issue.

How to exchange your order:

  • Courier exchanges: Courier exchanges are only valid for size changes, provided the required size is available. Submit an exchange request at support.incarnage.com within 48 hours of receiving the product. If the requested size isn't available, you may request a return instead.
  • In-store exchanges: Bring the item to a store within 21 days of receiving the product. Store staff will inspect the item and process the exchange only if all conditions are met.

Note: Only one exchange per item will be acceptedMissing, Damaged, or Incorrect Items

If you've received an incorrect item, are missing an item from your order, or received a damaged item, please submit a ticket to our support team at support@incarnage.com.

This must be done within 48 hours of receiving the order.