Return Shipping and Locations by Order Type
We offer FREE returns and exchanges for Domestic orders facilitated through Citypak. To initiate a return, please contact our Support through any of the following:
- Hotline: +94 77 721 8627
- Email: support@incarnage.com
Store credits will be issued upon inspection, provided all return conditions are met.
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Alternatively, you can visit our Flagship store on Duplication Road and return your order, provided all return conditions are met.
*Please note online orders cannot be returned to Havelock city Mall store
Return and Exchange Eligibility ( Read this to see if you are eligible for a return)
We have a 21-day return window for all items on our site and in-stores (excluding items discounted 15% or more).
All item(s) being returned/exchanged must meet the following conditions or may be subject to denial:
- Items must be unwashed.
- Items must be unworn.
- Items must be in original packaging.
- Items with pilling may be subject to denial.
- Items with markings or other stains will not be accepted.
- Items with strong odors, such as smoke, cologne, detergent, etc., will not be accepted.
- Accessories such as jewelry, caps, bottles, bags cannot be returned/exchanged due to hygiene purposes.
- Bodysuits Cannot be exchanged due to Hygiene concerns.
- Returns or exchanges on socks or other undergarment pieces cannot be accepted due to hygiene purposes.
*Our 21 day warranty excludes normal wear and tear and damage caused by misuse or accidents.
If your product(s) meet our return conditions our team will issue a store credit to the email attached to your order (excluding shipping costs).
Store credit/ coupon codes/ gift cards are valid for one year from the date of issue.
Please note that we reserve the right to deny returns after 21 days.
Item Missing from your order / Received a Damaged item / Received an incorrect item
If you've received an incorrect item, missing an item from your order, or an item is damaged in any way, please submit a ticket to our support team at support@incarnage.com. ( Please note this must be done within 48 hours of you receiving the order)
