Refund policy

CARNAGE - RETURN AND EXCHANGE POLICY

We want you to love the products you receive from us as much as we love creating them. If you're not entirely satisfied, we're here to assist you throughout the return/exchange/refund process.


Return and Exchange Eligibility ( Read this to see if you are eligible for a return)


We have a 21-day return window for all items on our site and in-stores (excluding items discounted 20% or more). 

All item(s) being returned/exchanged must meet the following conditions or may be subject to denial:

  • Items must be unwashed.
  • Items must be unworn.
  • Items must be in original packaging.
  • Items with pilling may be subject to denial.
  • Items with markings or other stains will not be accepted.
  • Items with strong odors, such as smoke, cologne, detergent, etc., will not be accepted.
  • Accessories such as jewelry, caps, bottles, bags cannot be returned/exchanged due to hygiene purposes.
  • Bodysuits Cannot be exchanged due to Hygiene concerns.
  • Returns or exchanges on socks or other undergarment pieces cannot be accepted due to hygiene purposes.

*Our 21 day warranty excludes normal wear and tear and damage caused by misuse or accidents.

If your product(s) meet our return conditions our team will issue a store credit to the email attached to your order (excluding shipping costs). 

Store credit/ coupon codes/ gift cards are valid for one year from the date of issue.

Please note that we reserve the right to deny returns after 21 days. 

Item Missing from your order / Received a Damaged item / Received an incorrect item

If you've received an incorrect item,  missing an item from your order, or an item is damaged in any way, please submit a ticket to our support team at support@incarnage.com. ( Please note this must be done within 48 hours of you receiving the order)

Out-of-Stock Exchanges

If the desired exchange product is out of stock, we will issue store credit valid for up to 12 months from the date of issue.


Return Shipping and Locations by Order Type

We offer FREE returns for Domestic orders facilitated through Citypak. To initiate a return, please contact Citypak through any of the following:


Free returns are exclusively available through Citypak courier service. 

When returning your item please include your order number, name of the item, contact number, and reason for return. Store credits will be issued upon inspection, provided all return conditions are met.

If you placed your order on the Website and want to Return or Exchange

  • You can send it via Citypak courier service to our Distribution Center
    (#69, Peralanda Road, Kandana)

  • Alternatively, you can visit our Flagship store on Duplication Road and return your order, provided all return conditions are met.
    *Please note online orders cannot be returned to Havelock city Mall store


If you purchased from our Flagship store on Duplication Road.

  • If you made your purchase from the Flagship store. Please note its Mandatory to Return it back to the Flagship store via City Pack courier service.
  • Alternatively, you can visit our Flagship store on Duplication Road and return your order, provided all return conditions are met.
    *Please note Flagship Store orders cannot be returned to Havelock city Mall store

If you purchased from our Havelock City Mall Store

  • Returns for orders purchased from our Havelock store are accepted via Citypak courier service to our warehouse only at #69, Peralanda Road, Kandana.
  • If you wish to personally return your order, you may visit either the flagship store or Havelock City for exchanges, provided all return conditions are met.

International Orders

Please Email our customer support team at support@incarnage.com and we will help you through


Returns on Sale Items

Any items discounted 20% or more are considered final sale and cannot be returned for a refund or exchange. 

Items discounted less than 20% are welcome to be returned within our 21-day window provided that all return conditions are met.


Exchanges on items received as a Gift

Exchanges for gift items can only be requested for the same item/color in alternate sizes. When requesting an exchange, please coordinate with the gift giver, as we may require their name and contact number to verify the purchase.

*Refunds/ store credits will not be issued for gift items.