As much as we love Creating products you’d like, We also want you to love the products you receive.
If in case you are not too happy, We are here to help and We are going to assist you right through out.

So here are everything you need to know regarding Returns / Exchanges / Refunds

Size doesn’t fit too well? Not happy with the color? If you’d like a Return or Exchange

Return standards and conditions

• Exchanges/returns are eligible within 21 days after receiving the package.
  
  
• Products are eligible for return and exchange only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact and in original packaging. 
  
  
• Please note Inner wear items will not be eligible for returns due to hygiene concerns
  
  
• We reserve the right to adjust returns if original items are not received in new condition
  
  
• If the desired exchange product is out of stock, Store credit will be issued which can be used at any point valid up to 12 months.
  
  
• At this moment we do not bear the cost of returning the item, This will have to be paid by you.
  However If you are not happy with the product, you could always return it for Store credits. Provided the return standards and conditions are met.

 

 

How Do I get my Order Exchanged?

• Make sure the Return standards and conditions mentioned above are met
• If the desired exchange item is out of stock, it will be considered as a Return.

(Refer to the Return section for more details)

Orders within Sri Lanka
For exchanges, You have two options (Domestic local orders within Sri Lanka only)

1) Flagship Store Exchange

•  Simply Hand over the item you wish to exchange to Our Flagship Store ( provided your item meets the requirements mentioned above)
  
  
• Item must be handed over within 21 days from the date of delivery.
  
  
• Once your item is handed over, You will receive a Store Credit coupon for the same value so you can now simply Shop for any product at the store itself or keep the code with you to shop later (upto 12 months)

Flagship Store Address.

 ( 29 Visaka Road Colombo 05)
landmark - Just before Old house of fashions building. (Duplication road)
google maps - Carnage Flagship store

International Orders

Kindly write an Email to us on Support@incarnage.com and our Team will guide you through.

 

I want to return my Order for store Credit

If you are unhappy with your product and want to return it back, (Option only available for domestic orders)

1) You could Drop it off at our Flagship Store and request store Credit valid up to 12 months. (product must have the original tag as well as returned within 21 days from received date)
 ( 29 Visaka Road Colombo 05)

2) However if that’s not convenient for you,

You could also Courier the package back to us, ( Carnage Flagship store, 29 Visaka Road Colombo 05)

Please do attach a slip with your
1)order number,
2) Names of Returning items as per invoice
3) Contact number
4) Reason for Return

This will help us identify your order.
Upon receiving your item, Our team will inspect your package and proceed to issue store credits for you provided that all return conditions are met.

Missing item from your order / Received a damaged item

In the highly Unlikely event of an item missing from your order or you’ve received an item with a Defect, We will ensure a seamless hassle free process to get your order right.

Simply write an Email to us on support@incarnage.com
with the order number and the missing item.

Kindly do allow us 10-14 working days to arrange this for you.

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We will ensure all issues are handled from our end to ensure you guys have a Hassle free shopping experiance